• If there is a need to cancel your order, please contact SENTIMENTS right away.
• If your final approval has not been received and your project has not gone into production, you are responsible for your deposit and any materials that have been purchased.
  
• If your project has gone into the production process you are responsible for the entire amount.
• Because of the personalization of our custom stationery, orders are non-refundable, without exception.
• Every effort is made to assure your satisfaction.
• If there is an error on the part of SENTIMENTS you have to contact us within 48 hours from receiving/collecting your order, we will do our best to correct the problem.